ORing RMA Service
ORing provides maintenance and repair services for both warranty and out-of-warranty products. RMA items to be repaired or replaced will be defined in the following procedures.
Raise the RMA Request and Send it to an ORing Contact Window
- The customers have to complete the RMA request form and submit to an ORing contact window. The statement of item malfunction should be as detailed as possible.
- Whenever ORing contact window receive the RMA form, we would evaluate the problem and, if necessary, provide a RMA number and returned address for repaire. Please do not return any hardware back to ORing without a valid and authorized RMA number.
Verify Warranty Eligibility and Service Fee Charged Policy
ORing will check the serial number of device itself and see if they are under ORing warranty, below are the processes and questions you may probably have.
- If the returned product is out of warranty, ORing will send a proforma invoice at an estimated cost of repaired devices to wait for approval from customer before reparing. Product damaged by environmental factors would also be charged.
- If the returned product is under ORing warranty, we would inspect the defect device and evaluate its status to repaire or replace the needed items. All of service will be determined by ORing RMA Team or please refer to your regular contact window at ORing.
When will I Receive My Returned RMA Items?
- ORing will do reasonable efforts to ship a replacement part within 10-15 working days after our notification. The actual delivery time may vary from a couple days depending on customer location.
- RMA report will be shipped along with the repaired items. Action taken report will be included on document.
Shipping Cost of RMA Units
- ORing will cover requested cost of returned item if the defeated item is still within warranty period. Repaired items will be returned by priority mail. You may request a private shipping service such as UPS or DHL, but you will be responsible for any additional costs. If you require any special shipping arrangements, please indicate this clearly when shipping your item to ORing. In addition, you have to responsible for two-way shipment charges after the warranty period of the item has expired.