RMA Service
Reliable repair and warranty support for your industrial networking products.
Need Technical Support?
Experiencing an issue with your ORing product?
Please contact our Technical Support team first for assistance with your product issue.
RMA Service Process
1. Technical Support
Contact ORing Support Team.
2. Issue Review
Technical evaluation.
3. RMA Confirmation
Receive RMA number.
4. Repair & Return
Repair, test & return.
Before You Return a Product
Please follow these requirements to avoid return delays or rejection.
Complete RMA Form
A completed RMA Form is required before an RMA number can be issued.
No RMA No., No Return
Products without a valid RMA number will be rejected and returned at the customer's expense.
30-Day Validity
RMA numbers are valid for 30 days after issuance. Expired cases must be resubmitted.
Mark Outer Box
Clearly mark the RMA number on the outer carton to help ensure processing efficiency.
Service Type, Charges & Turnaround Time
The following table outlines the applicable service type, shipping responsibility, service fee, and estimated turnaround time.
| Service Type | Coverage | Freight | Service Fee | TAT |
|---|---|---|---|---|
| DOA Dead on Arrival | Within 30 days from shipment | Paid by ORing round trip | Free | 14 business days |
| In-Warranty Warranty Repair | 1–60 months from shipment | Each party pays one way | Free | 30 business days |
| OOW / NDF / Customer Damage Out of Warranty | Over 60 months or customer-induced damage | Paid by customer round trip | Quoted by sales after evaluation | Case by case |
- Out-of-warranty repair fees will be quoted by the responsible sales representative after evaluation.
- Expedited shipping is available upon request and may incur additional charges. Quotation waiting time is not included in TAT.