Warranty period by product category
| Product category | Warranty period |
|---|---|
| Industrial Networking | |
| Industrial Ethernet Switch | 5 Years |
| Industrial PoE Ethernet Switch | 5 Years |
| Industrial Rackmount Ethernet Switch | 5 Years |
| Industrial Rackmount PoE Ethernet Switch | 5 Years |
| Railway Ethernet Switch (EN50155) | 5 Years |
| Railway PoE Ethernet Switch (EN50155) | 5 Years |
| PoE Injector / Splitter | 5 Years |
| Industrial Connectivity | |
| Industrial Wireless Access Point / Router | 5 Years |
| Industrial Serial Device Server | 5 Years |
| Industrial Media Converter | 5 Years |
| Industrial Serial Media Converter | 2–5 Years |
| M2M Gateway | 5 Years |
| Smart Infrastructure | |
| Industrial Lighting Controller | By Project |
| FCI Series | By Project |
| Accessories | |
| Accessories | 1 Year |
Warranty terms
Review the key conditions, warranty period rules, and exclusions.
For detailed terms, please refer to ORing Warranty and Service Policy.
A. Warranty coverage
ORing warrants that, for the warranty period from the invoice date, products found defective in material or workmanship will be repaired or replaced free of charge. This is ORing's sole obligation under this warranty, in lieu of any other express or implied warranty.
B. Warranty start & extension
The warranty period is based on the invoice date, not the shipment date. For repaired or replaced products, the warranty is extended to whichever is longer: 3 months from the repair completion date, or the remainder of the original warranty period.
C. What is not covered
- Products outside the warranty period
- Physical damage, improper use, or unauthorized modification
- Missing accessories, invalid serial numbers, or foreign objects
- Software, media, parts, or supplies not provided or supported by ORing
Service process
Check warranty status
Confirm the applicable warranty period using the product category and invoice date.
Contact Technical Support
Our engineers will review the issue and determine whether RMA service is required.
Submit RMA service
Submit the RMA request before returning the product, then package and ship it securely.